Cancellation and Refund Policy
This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions governing appointment cancellations and refunds at Sokha’s Nails & Spa. By scheduling an appointment or purchasing products from Sokha’s Nails & Spa, you agree to adhere to the terms outlined herein.
1. Cancellation Fees: Priority Appointments (e.g., appointments scheduled within 24 hours): A non-refundable cancellation fee of $25 shall be applied for any cancellation or rescheduling of priority appointments. Timely notification for these appointments is crucial, and this fee is designed to reflect their heightened importance. – Regular Appointments: For all other appointments, a cancellation fee equal to 50% of the scheduled service cost shall be applied in the event of cancellations made with less than 24 hours’ notice or for no-shows. We appreciate your understanding that this policy helps us manage our resources effectively.
2. No Refunds for Services: Sokha’s Nails & Spa does not offer refunds for any services rendered. Our commitment is to provide the highest quality treatments, and we stand behind the excellence of our work.
3. Finality of Product Purchases: All sales of products, including nail care items and spa-related products, are considered final. We encourage customers to thoroughly inspect products before purchase and consult with our knowledgeable staff for recommendations.
4. Allergic Reactions or Irritation: Sokha’s Nails & Spa takes all necessary precautions to provide safe and comfortable services. In the rare event of skin allergies or irritation resulting from a service or product, promptly inform our staff. We will work with you to address your concerns, which may involve adjustments or product consultations. Refunds, however, will not be issued.
5. Exceptional Service Commitment: Our team is wholly dedicated to delivering exceptional experiences to each customer. If, for any reason, you are dissatisfied with a service, please communicate your concerns to our management team. We are here to listen and will make every effort to provide a satisfactory resolution that aligns with our unwavering commitment to quality. By engaging with Sokha’s Nails & Spa, you acknowledge and accept the terms of this Policy. Our cancellation and refund policies serve to optimize appointment availability while upholding the highest standards of service and product quality. For any questions or further clarification regarding this Policy, please do not hesitate to contact our staff. Thank you for selecting Sokha’s Nails & Spa for your pampering and beauty needs. We look forward to serving you.
